Welcome to Dieterich Bank’s Customer Care Center!
We’re here to help!
Frequently Asked Questions
Not sure what you’re looking for? Here are some FAQ’s for you…
General FAQ
When you need to update your account information or access statements.
Online Banking FAQ
When you need to enroll, pay bills, access eStatements, control your card, or transfer funds.
Mobile Wallet FAQ
When you want to enroll a card, pay via your smart phone, or access mobile wallet benefits.
Bill Pay FAQ
When you want to securely pay, track, and manage your bills all in one place.
Need Help? Let’s Chat!
Hours (CST)
Monday – Friday 7:30am – 5:00pm
Saturday 8:00am – 12:00pm
By Phone: 1-800-699-9766
By Email: customercare@dieterichbank.com
By Fax: 217-540-1015
By Mail:
300 Sur Woods Drive
Effingham, IL 62401
Important Phone Numbers
Debit Card Activation & PIN Change: 1-877-965-3344
Centervoice 24 Hour Telephone Banking (Telebanking): 1-877-245-2265
Lost or Stolen Debit Card (After Hours): 1-800-699-9766
Still have questions? Reach out!
We’d love to help you out. Just fill this simple form out and we’ll be in touch!
Please do not send confidential information via this form. Account specific questions can be answered by contacting Customer Care at (800) 699-9766 or by using the ‘Contact Us’ link within Online Banking.
